Effective Date: April 25, 2025

We at Team Work Spirit Estonia OÜ are committed to protecting your privacy. This notice outlines how we handle personal data when you visit our website https://www.twsgo.com, communicate with us, or engage with us on social media. As the data controller, we determine the purposes and means of processing your personal information.

About Us

Team Work Spirit is a software development company headquartered in Estonia.

Contact information:

Team Work Spirit Estonia OÜ
Kaupmehe 7-120, Tallinn, 10114, Estonia
Email: info@twsgo.com

We are not obligated to appoint a Data Protection Officer. For any questions related to your personal data, please reach out via the contact details provided above.

How We Collect Personal Data

We collect personal data in the following cases:

  • When you browse our website
  • When you get in touch with us by email or through our online forms
  • When you interact with us on social media platforms

We do not use your data for any automated decision-making processes.

1. Website Visitors

a. Analytics

We utilize Google Analytics to better understand how our website is used. This may involve the collection of personal information such as your IP address, device type, and browsing duration. Google processes this information in accordance with its own Privacy Policy, which we recommend reviewing.

b. Use of Cookies

Cookies help us improve website functionality and personalize your experience. These are small text files stored on your device. We use both:

  • Session cookies – temporary and removed after you close your browser
  • Persistent cookies – stored longer, until expiration or manual deletion

Some cookies are essential for our site to function and are used without consent. Others, including third-party cookies (e.g., from YouTube), require your permission. Learn more in Google’s Cookie Policy.

Cookies help us to:

  • Optimize your user experience
  • Identify returning visitors
  • Tailor content and promotions
  • Evaluate our marketing performance
  • Analyze user behavior on our platform

You can manage or disable cookies through your browser settings.

c. CAPTCHA and Heatmaps

To enhance security and understand user interactions, we may implement CAPTCHA systems and heatmaps. CAPTCHA ensures access by humans, while heatmaps provide insights into clicks and scrolls. These tools may collect IP addresses and behavioral data.

Legal basis: Our legitimate interest in maintaining site security and usability.

2. When You Contact Us

If you contact us directly-whether via email or our website’s form-we may collect:

  • Your name
  • Email address
  • Phone number (optional)
  • Company name (optional)
  • Any other information included in your message or attachments

We use this data strictly to respond to your query.

Legal basis: Legitimate interest.

3. Social Media Interactions

We manage active pages on LinkedIn, Facebook and Twitter. If you engage with us on these platforms, your data will be processed according to each platform’s respective privacy policy.

We encourage you to read them:

Please be aware that if you’re logged into your social media account, these platforms may process data independently of TWS. We use any information you provide us via social media to respond to your messages or inquiries.

Legal basis: Legitimate interest.

Direct Marketing

If you have shared your contact information with us, we may reach out with updates or promotions related to our services based on our legitimate interest. You will always have the opportunity to opt out-every marketing email includes an unsubscribe link.

We may also receive limited personal data about you from:

  • Social media platforms
  • Our business partners
  • Contractors or service providers
  • Advertising or analytics services

We only process this data where it aligns with our interest in business development, without compromising your data protection rights.

Sharing Your Data

In some cases, we may share your information with:

  • Other entities within Team Work Spirit Estonia OÜ
  • Trusted third parties (e.g., contractors or remote team members) assisting us in delivering services

We ensure such transfers are secure and compliant with data protection regulations.

Data Retention

We retain personal correspondence (emails or form submissions) for up to one year after our last communication. After that, the data is securely deleted unless we’re legally required to keep it longer.

Your Rights

As a data subject, you have the right to:

  • Withdraw consent (where applicable)
  • Access your personal data
  • Request corrections or updates
  • Request deletion of your data under certain conditions
  • Restrict or object to specific types of processing
  • Request data portability (if applicable)
  • Object to direct marketing at any time
  • Lodge a complaint with a relevant data protection authority

To exercise these rights, please contact us at info@twsgo.com. We may require confirmation of your identity before proceeding with any request.

Changes to This Privacy Policy

We may update this notice periodically. Changes will be reflected in the “Effective Date” above. Significant updates will be communicated in advance where feasible.

By continuing to use our website after changes are posted, you agree to the revised notice. If you do not agree with the updates, we advise discontinuing use of our site.

For any questions or concerns regarding this Privacy Notice, feel free to reach out to info@twsgo.com.